Register for Binance and complete KYC to unlock full features. Download the Binance APP for the best KYC experience. If your KYC verification failed, don't worry. Our site analyzes common reasons and solutions.
Common Reasons for KYC Failure
1. Blurry or Low-Quality Photos
The most common reason. ID photos must be clear with all four corners visible, no glare, and all text legible.
Solution: Use good lighting, hold the camera steady, avoid shadows and reflections. Clean your camera lens.
2. Information Mismatch
The name, date of birth, or document number you entered doesn't match your ID document.
Solution: Double-check all entered information matches your document exactly, including spelling and format.
3. Expired Document
Your ID card, passport, or driver's license has expired.
Solution: Use a valid, non-expired document.
4. Facial Recognition Failure
The system couldn't match your face with your document photo.
Solution: Ensure good lighting, face the camera directly, remove hats/glasses/masks, follow the on-screen instructions precisely (blink, turn head, etc.).
5. Unsupported Document Type
Some document types aren't accepted in certain regions.
Solution: Try a different document type (passport is universally accepted).
6. Document Already Used
The same document was used to verify another account.
Solution: Binance allows one account per identity. If you have an existing account, recover it instead.
What to Do After Failure
Step 1: Check the Rejection Reason
Binance usually provides a specific reason. Read it carefully.
Step 2: Fix the Issue
Address the exact problem mentioned in the rejection.
Step 3: Resubmit
Go back to identity verification and submit new photos/information.
Step 4: Contact Support (if repeated failures)
If you've failed multiple times, contact Binance customer support for help. Provide clear screenshots of your document.
Photo Tips for Success
- Lighting: Natural light works best. Avoid direct overhead or backlighting.
- Background: Place the document on a dark, solid-color surface
- Angle: Shoot directly overhead, not at an angle
- Focus: Tap to focus before taking the photo
- Completeness: All four corners and all text must be visible
- No editing: Do not crop, filter, or edit the photos
FAQ
How many times can I retry KYC?
There's no strict limit, but too many failures in a short time may trigger a cooldown period.
Can I use a different document for the retry?
Yes. If your national ID failed, try your passport or driver's license.
How long until I can resubmit after rejection?
Usually you can resubmit immediately after addressing the issue.
Will KYC failure affect my account?
Your account remains active but with limited functionality until KYC is approved.
Security Tips
- Only submit documents through the official Binance APP or website
- Never send ID photos via email, chat, or third-party apps
- Do not let anyone else complete KYC on your behalf
- Delete ID photos from your phone after successful verification
Register for Binance and complete KYC successfully using the tips above.